POLICIES

The fine print.

Shipping

We ship printed items within the United States only.
Shipping is a flat $5.95 per order. It is free when the printed items in your order total $35 or more.
Printed items are made to order and ship in 3-7 business days.
Orders that contain only digital downloads have no shipping charge.
Sales tax is calculated at payment.

If a printed item arrives damaged or defective, email us within 30 days of delivery and we will replace it.
Custom, personalized or used items cannot be returned. A personalized print or photo design that arrives damaged or defective is replaced.
Photo designs are printed from the exact design you approved. Filament colors are close to the colors on screen but not an exact match.
Printed items are 3D printed to order, so small differences in layer lines and color shade are normal and are not defects.

Digital downloads are non-refundable once downloaded. If a file is corrupt or will not open, contact us and we will fix it.
Your purchase is a personal-use license. You may print the models for yourself and for gifts.
You may not resell, share or redistribute the files, or sell prints made from them.

This site stores your cart in your browser, on your device. We do not run advertising or tracking scripts here.
If you use the photo designer, we set one strictly necessary cookie that links your browser to your designs. It is not used for tracking.
Photos you upload are used only to make your design. We remove photo metadata such as location on upload, never show your photo publicly, and never use it to train software. Designs that are not ordered are deleted after one day. Designs in an order are deleted 30 days after the order ships.
Our payment provider handles your card and address details. They are never entered on, or stored by, this site.

Questions about an order or a file? Email support@alarctic.com.